Privacy Policy
We take your privacy seriously and are fully committed to protecting it. We follow the procedures set out in this policy when using your information.
By using this Website and providing your information, you accept the terms of this policy and consent to our use of your information in accordance with it.
Information Collected
For the purpose of the IT Act, 2000 and The Personal Data Protection Bill, 2006, the data controller is lilyandluxe.in, whose contact details are listed at the end of this document. We will use the information we collect lawfully to process your order and to provide you with the best possible service.
If you use our services or contact us through e-forms on the Website, your personal data—such as your name, contact details, phone number, email address, physical address, credit/debit card details, and age—will be stored in our database. This information is used to respond to your orders and enquiries.
We will never collect sensitive information about you without your consent. We may contact you by telephone, post, or email if such information is required.
Use of Information
The information you provide will be stored on our server and may be accessed only by our staff or those who provide hosting services to us. We may also share your information with third parties such as banking/merchant service providers and relevant third-party suppliers when necessary to fulfil your order. Your order contact details (excluding credit/debit card or financial information) may be shared with these suppliers for delivery purposes.
Where permitted, we may also use your personal information—or allow selected third parties to use it—to provide you with information about goods or services that may interest you. If you have agreed to receive such communications by selecting the appropriate option while ordering, we or those third parties may contact you by email, post, telephone, or other means. We will not share your information with third parties for marketing purposes without your consent.
We may share aggregated, non-identifiable information about Website usage with third parties.
We will not contact you via email, SMS, or MMS for marketing purposes unless you have given us your consent, except to confirm orders or for discussions related to products you have previously ordered.
Once your information has been transferred to a third party (such as a marketing company) with your consent, you must follow that third party’s opt-out procedures to modify or remove your information from their database.
You may opt out of receiving marketing emails from us or from third parties at any time by emailing lilyandluxeindia@gmail.com or calling +91 9899225563. If we intend to transfer your information outside India (other than for order fulfilment), we will obtain your consent beforehand.
We make every effort to keep your information accurate, complete, and up-to-date. However, we rely on you to notify us if your information needs to be updated or deleted. We will respond to such requests promptly.
Use of Cookies
Unless you object at the time you provide your information, our system will issue cookies to your computer when you log in to the Website. Cookies are small files that store information about your browsing habits. They make it easier for you to use the Website during future visits and allow us to monitor Website traffic and personalize content.
You may choose to accept or decline cookies. Most browsers accept cookies automatically, but you may change your settings to decline all cookies or be prompted each time a cookie is offered. Declining cookies may affect Website performance. For instructions on adjusting your browser settings, refer to your browser provider.
Security
We use security measures to protect your information from unauthorized access, unlawful processing, accidental loss, destruction, and damage. However, transmission of information over the internet is not completely secure. We will take reasonable steps to protect your personal data but cannot guarantee absolute security.
We will retain your information for a reasonable period or as long as required by law. We may disclose your personal data if we sell any part of our business, if we are acquired by a third party, or where required or permitted by law.
You are entitled to request a copy of your personal data. We may charge a fee of Rs. 200 to cover administrative costs.
We may update this Privacy Policy at any time. Any significant changes to how we use your personal information will be posted on the Website.
All comments, queries, and requests regarding this policy are welcome and may be addressed to lilyandluxe.in, Gurgaon, or emailed to lilyandluxeindia@gmail.com.