Terms and Conditions
Lily & Luxe – Terms & Conditions / Legal Notice
Website: www.lilyandluxe.in
Trading Address: 1 Oakwood Street, Malibu Town, Sector 47, 1 Oakwood, 122018 Gurugram
Customer Support Email: lilyandluxeindia@gmail.com
Customer Support Phone: +91 9999594411
1. Introduction
1.1 These Terms & Conditions (“Terms”) are issued by Lily & Luxe (the Company). They apply to the entire contents of the website www.lilyandluxe.in (the Website), whether you act as a private individual (“Consumer”) or as a business (“Business”) (collectively, “You”).
1.2 By accessing any part of the Website, You accept these Terms in full. If You do not accept these Terms, you must leave the Website immediately.
1.3 Lily & Luxe may revise these Terms at any time. It is your responsibility to check the Website periodically to review updates.
1.4 You warrant that you have the legal authority to enter into any agreement and to use this Website in accordance with these Terms.
1.5 Access to the Website may be temporarily suspended for system maintenance or reasons beyond the Company’s control.
1.6 Lily & Luxe reserves the right to modify or withdraw the Website (or any part of it) at any time without notice.
2. Use and Customer Account
2.1 You warrant that the information provided during registration is accurate and complete, and you will notify Lily & Luxe of any changes.
2.2 You are responsible for maintaining the confidentiality of your account and password.
2.3 You agree not to impersonate another person or organization or use a false name.
2.4 Lily & Luxe may disable accounts suspected of unauthorized use.
2.5 You will not use the Website for any unlawful purpose.
3. Intellectual Property
3.1 The Website, its design, layout, graphics, and any software are the exclusive property of Lily & Luxe.
3.2 All content, including text, images, videos, and logos, is protected by copyright, trademarks, and other proprietary rights.
3.3 Any unauthorized use of content, including images, requires prior written permission.
3.4 The words “Lily & Luxe” and its logo are registered trademarks.
3.5 You agree not to copy, reproduce, modify, or distribute any content without written permission.
4. Visitor Material and Conduct
4.1 Material transmitted or posted on the Website is considered non-confidential; Lily & Luxe may use it freely.
4.2 You are prohibited from posting material that is:
- Threatening, defamatory, obscene, offensive, or pornographic
- In breach of privacy or confidence
- Encouraging criminal or unlawful conduct
- Technically harmful (e.g., viruses, malware)
4.3 Misuse of the Website, including hacking, is prohibited.
4.4 Lily & Luxe will cooperate with law enforcement for any breach of conduct.
4.5 Lily & Luxe has taken care to provide accurate information but is not liable for losses due to inadvertent errors.
5. Links to Third Party Websites
5.1 The Website may contain links to third-party websites. Lily & Luxe is not responsible for their content or availability.
5.2 Accessing third-party websites is at your own risk.
6. Linking to the Website
6.1 Linking is permitted only if you do not replicate or misrepresent Lily & Luxe branding or content.
6.2 Links must comply with all intellectual property laws and avoid offensive or illegal content.
6.3 Lily & Luxe reserves the right to revoke linking permission at any time.
7. Information Management and Security
7.1 Personal data collected is used in accordance with the Privacy Policy.
7.2 Financial transactions are encrypted for security.
7.3 Lily & Luxe is not liable for third-party breaches outside its control.
8. Disclaimer of Liability
8.1 All Website content is provided “as is” and “as available.”
8.2 Lily & Luxe is not liable for content errors, viruses, or material defects.
8.3 Advertisements on the Website do not imply endorsement.
8.4 Use of the Website is entirely at your own risk.
9. Product Terms & Conditions
9.1 Ordering Products
- Orders are subject to these Terms. By placing an order, you agree to be bound by them.
- Consumers must be over 18 to place orders.
- Orders create a legally binding contract once confirmed by Lily & Luxe.
- Delivery is limited to one address per order unless arranged otherwise via +91 9999594411.
9.2 Product Availability and Substitutions
- All products are subject to availability.
- Lily & Luxe may substitute products of equivalent value if necessary.
9.3 Prices
- Prices are displayed on the Website and may exclude delivery and taxes.
- Incorrectly displayed prices will be corrected via email or order cancellation.
9.4 Payment
- Payment methods include credit/debit cards and net banking.
- Accounts are invoiced in arrears, with a 30-day payment term if applicable.
9.5 Delivery
- Delivery is within India.
- Estimated delivery times are 3–4 hours within India.
- Delivery may require a signature.
- Lily & Luxe is not liable for delays due to circumstances beyond its control.
10. Returns, Refunds & Complaints
10.1 Consumers may cancel or return products within 7 working days, except personalized or perishable items (like flowers).
10.2 Refunds processed through the original payment method may take up to 15 days.
10.3 Damaged or faulty flowers must be reported within 24 hours via lilyandluxeindia@gmail.com.
10.4 Returns and complaints are handled via email lilyandluxeindia@gmail.com or phone +91 9999594411.
11. Privacy
11.1 Use of personal information is governed by the Privacy Policy.
11.2 Promotional emails are sent unless opted out via lilyandluxeindia@gmail.com
12. Liability
12.1 Liability for death or personal injury due to negligence is not limited.
12.2 Other liabilities are limited to product replacement or refund.
12.3 Lily & Luxe is not responsible for indirect losses or delays beyond its control.
13. Governing Law
13.1 These Terms are governed by Indian law.
13.2 Disputes fall under the exclusive jurisdiction of Indian courts.
14. Entire Agreement
14.1 These Terms, together with the Website, prices, delivery details, and Privacy Policy, constitute the entire agreement between you and Lily & Luxe.